Hospitality English Pro: Problem Solving, Dealing with complaints, Difficult Customers. Nov 2024
Who is this course for:
What English skills you will get:
- Handle complaints, misunderstandings and difficult customers
- Use the real common situations from your work (Refunds, Compensation Requests, Service Failures, Online Reviews, etc)
- Upgrade your English to sound more polite and professional
Language level:
A2, B1
(Basic, Conversational)
Your Tutor
Lena
Hi there! I’m Lena, your English tutor with a passion for learning and exploring the world.
I've been teaching English for almost 8 years now. English for me is more than just a language — it's my passion and my lifestyle. I love guiding adults to achieve your English goals, no matter your level.
Right now, I’m in what I call my “travel era”—I’m exploring new cultures and connecting with incredible people from around the world.
I also dived into the science of how our brain learns. This helps me find the best ways to make your learning process more effective and enjoyable.
I’m excited to get to know you and help you feel confident while speaking English.
I invite you to join me on this journey on Cliqlang.
6 Classes
- 60 min/class
Total:
1. By clicking “Enroll in Group,” you confirm that you are at least 18 years old and agree to our Terms of Service and Privacy Policy.
Catalina P.
(Mexico)
Exceeded my expectations!
María S.
(Mexico)
Liked everything
Putri S.
(Indonesia)
Praktis dan membantu
Pedro J.
(Colombia)
Practical skills
Marta L.
(Poland)
Wszystko było super
Isabella C.
(Brazil)
Recommend without hesitations
Luz T.
(Colombia)
Excelente experiencia
Candela A.
(Chile)
Travel without stress
Rina L.
(Indonesia)
Lots of speaking practice
María P.
(Argentina)
Great experience!
Budi L.
(Indonesia)
Going to contunue
Binh L.
(Vietnam)
Intensive course
Nguyen L.
(Vietnam)
Polite and professional
Georgi B.
(Bulgaria)
Practical grammar skills
Patricia H.
(Peru)
Practice, practice, practice
Yulia S.
(Ukraine)
My new English skills
Sofía Q.
(Peru)
Online course about online meetings :)
Juan L.
(Mexico)
Perfecto para mi trabajo
Ana G.
(Brazil)
Clear Communication
Oksana L.
(Ukraine)
Great for my job
Julieta S.
(Argentina)
Useful for networking
Dewi S.
(Indonesia)
Great experience!
Elif S.
(Turkey)
Hocaları sevdim
Elena N.
(Romania)
Interesting group
Luis M.
(Colombia)
Amazing tutor
Carlos M.
(Mexico)
Amazing Experience!
Linh T.
(Thailand)
Loved this course
Mateo L.
(Peru)
Confident now
Omar S.
(Jordan)
Upgraded my skills
Paweł N.
(Poland)
Easy to follow
Lawan V.
(Thailand)
Speaking practice
Vytautas P.
(Lithuania)
Very helpful
Sofía M.
(Mexico)
Recomiendo este curso
Fatima M.
(Egypt)
Highly recommended
Mykola S.
(Ukraine)
Enjoyed it
Anh M.
(Vietnam)
Improved my skills
Ricardo R.
(Brazil)
Glad I took this course
Zeynep N.
(Turkey)
Useful course
Thao L.
(Vietnam)
No more language barriers
Anna L.
(Bulgaria)
Focused on career growth
Frequently Asked Questions
What is cliqlang?
is an online English learning platform that offers live, interactive group courses with professional tutors. We focus on preparing learners for career development, job searches, and personal growth through English proficiency.
Who are the courses designed for?
Our courses are designed for individuals who:
- Are preparing for a job search, particularly in international companies.
- Wish to advance their career by improving their English communication skills.
- Plan to migrate to English-speaking countries and need to adapt quickly.
- Are doing business internationally and want to improve their business communication in English
- Want to improve their daily communication in English.
Who are your tutors?
Our tutors are top-notch! We guarantee that they’re all certified English teachers with tons of experience, and they’re dedicated to helping you reach your language goals. No amateurs and side-hustles!
How are the classes conducted?
Classes are live and online with small groups of learners. You’ll interact with a tutor and classmates in real time, practicing real-life English skills that are super useful in a professional and every day setting.
Can I try a class before signing up?
Absolutely! We offer a FREE 20-minute trial session, so you can get to know your tutor and get a feel for how it works. Just click the “Book Free Trial” button to sign up.
How do I book a free trial?
It’s easy! Head to the course page or list of courses, click on the “Book Free Trial” button, and you’ll be able to schedule your session at a time that works best for you.
What do I need to join the classes?
All you need is a computer (preferably) or other device with a good internet connection, a webcam, and a microphone. We use video conferencing, and you can keep track of your class schedule with built-in calendar.
Will the class times work in my time zone?
Yes! Our platform automatically adjusts class times to your local time zone, so you don’t need to worry about converting times. You’ll always know when your class is happening, wherever you are.
How do I pay for courses?
You can pay right on the platform with your credit card or local payment methods. Just pick your course, make your payment, and you’re all set!
How big are the class groups?
We keep things small and personal, with around 4 to 8 learners per group. This way, everyone gets plenty of attention and time to practice.
Will I have enough practice in a group?
Absolutely! Our group sizes are small—usually around 4 to 8 learners—so everyone gets plenty of time to participate. Plus, since the classes are interactive, you’ll have lots of chances to speak, ask questions, and engage with both the tutor and your classmates. We make sure that each session is hands-on, so you can practice what you learn in real time.
Do you use breakout rooms for more practice?
Yes, we do! During the group classes, we often use breakout rooms to split learners into smaller pairs or groups. This way, you get even more speaking practice in a focused setting. It’s a great opportunity to practice conversations, role plays, or exercises with your classmates before coming back to the main group for feedback. Breakout rooms help make sure everyone gets plenty of personalized attention and speaking time!
How can I track my progress?
You’ll have your own account where you can keep an eye on your progress. You can see what lessons you’ve completed, your upcoming classes, and how well you’re doing. Plus, all your assignments, quizzes, and course materials will be stored there for easy access. The best part? You get lifelong access to these resources, so you can revisit them anytime, even after you’ve finished the course!
Will I get access to class materials?
Yes! After each session, you can access all the materials through your account. This includes any extra resources your tutor shares with the group.
What if I miss a class?
No worries! If you miss a class, you can catch up using the course materials and recordings (if the rest of the group give their consent to that). But try not to miss out—it’s more fun to join live!
Do you offer refunds?
We do offer refunds, depending on the course. Generally, you’re eligible for a refund after attending the first group lesson. In this case, we’ll refund the amount you paid for the course, minus the cost of the first class and any administrative fees. Refunds aren’t available after the second lesson. For more information, please check our refund policy or contact our support team.
How do I get in touch with support?
If you need help, just drop us an email at studentcare@cliqlang.com or use the contact form on our website. We’re always here to help!
